IT Support Tech (ATL)Apply Now
Location: Atlanta, Georgia
Employment Type: Contract
Job Description
JOB POSTING
Title: IT Support Technician
Location: Atlanta & Alpharetta, GA
Work Arrangement: 100% Onsite
Employment Type: Contract
Duration: 3–4 months, with potential extension or conversion
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
Hours: 40 hours per week; no overtime or weekend work expected
About the Role
We are seeking an IT Support Technician to provide hands-on technical support across two office locations in the Atlanta area. This role supports day-to-day IT operations, employee onboarding and offboarding, laptop deployment, executive support, incident management, inventory, procurement, and the full device lifecycle.
The ideal candidate is comfortable providing both onsite and remote support for Windows and macOS environments and can travel regularly between the Atlanta and Alpharetta offices based on business needs.
Key Responsibilities
Key Skills: IT Support | Desktop Support | Windows | macOS | Hardware Troubleshooting | Laptop Deployment | Service Desk | Incident Management | Asset Management | User Support
Compensation: The anticipated hourly rate for this role is $35.00–$37.00/hr, based on experience and qualifications.
Title: IT Support Technician
Location: Atlanta & Alpharetta, GA
Work Arrangement: 100% Onsite
Employment Type: Contract
Duration: 3–4 months, with potential extension or conversion
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
Hours: 40 hours per week; no overtime or weekend work expected
About the Role
We are seeking an IT Support Technician to provide hands-on technical support across two office locations in the Atlanta area. This role supports day-to-day IT operations, employee onboarding and offboarding, laptop deployment, executive support, incident management, inventory, procurement, and the full device lifecycle.
The ideal candidate is comfortable providing both onsite and remote support for Windows and macOS environments and can travel regularly between the Atlanta and Alpharetta offices based on business needs.
Key Responsibilities
- Provide onsite and remote technical support for Windows and macOS devices, applications, peripherals, meeting-room technology, connectivity, and access issues
- Manage incidents and service requests through phone, chat, ticketing systems, remote-support tools, and in-person assistance
- Configure, image, deploy, replace, collect, securely wipe, and redeploy laptops and other IT equipment
- Support new-hire onboarding and employee offboarding, including equipment setup, collection, and account coordination
- Provide workstation setup, office-move support, and technical assistance for executives and priority users
- Maintain accurate asset, inventory, ticket, and device-assignment records while supporting the full device lifecycle
- Coordinate with vendors for equipment procurement, warranties, repairs, replacements, and other support needs
- Hands-on desktop, help desk, or end-user technical support experience
- Experience supporting Windows and macOS environments
- Experience troubleshooting hardware, software, peripherals, network connectivity, and user-access issues
- Experience with laptop imaging, deployment, replacement, and device lifecycle management
- Familiarity with incident and service-request management processes
- Strong customer service, communication, and troubleshooting skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Ability to travel regularly between the Atlanta and Alpharetta office locations
- Experience supporting executive or VIP users
- Experience with IT asset and inventory management
- Experience coordinating equipment procurement and vendor support
- Experience supporting meeting-room or collaboration technology
- Experience creating technical documentation and knowledge articles
Key Skills: IT Support | Desktop Support | Windows | macOS | Hardware Troubleshooting | Laptop Deployment | Service Desk | Incident Management | Asset Management | User Support
Compensation: The anticipated hourly rate for this role is $35.00–$37.00/hr, based on experience and qualifications.
Contact
Nathan Frongillo
Senior Recruiter
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