Customer Support Operation Rep (3)Apply Now
Location: Lowell, Massachusetts 01851
Employment Type: Contract
Job Description
Contract Length: 6+ months; remote position
Job Summary: This person will manage customer termination requests, working cross-functionally with Customer Renewal Reps, Customer Success, Sales, Support, Legal, and Renewals among others.
Responsibilities:
Requirements:
Job Summary: This person will manage customer termination requests, working cross-functionally with Customer Renewal Reps, Customer Success, Sales, Support, Legal, and Renewals among others.
Responsibilities:
- Triage UKG Customer Offboarding requests to validate contract dates and calculate financial obligations, route request to appropriate team(s) to action as necessary, and follow up to ensure details are complete and thorough.
- Serve as primary point of contact for UKG Customer Offboarding process to include: information gathering, status tracking, engage appropriate cross-functional teams to deliver a positive customer offboarding experience while ensuring necessary accounting and forecasting treatment takes place.
- Position and negotiate short-term renewal quotes and View Only Access (VOA) agreements.
- Communicate with internal and external business leaders in a polished manner to provide updates and guidance on pending requests.
Requirements:
- Ability to creatively problem-solve and bring timely resolution to issue
- Customer focused with a positive, professional attitude
- Strong organization, planning, and time management skills
- Impeccable attention to detail – managing and controlling conference calls, maintaining data tracking and issues lists, as well as setting appropriate expectations
- Ability to coordinate efforts between the appropriate functional teams while often influencing without authority
- Excellent communication skills (both written and verbal)
Contact
Austin Tierno
Recruiter
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