Salesforce Marketing Cloud Lead Engineer

Contract Length: 4+ months

Responsibilities:

• Process all sales orders and return authorizations /credits for our external and internal customers. (50%)
• Prepare Order Management reports for upper management.
• Responsibilities also include answering customer phone calls, e-mails and inquiries. (15%)
• Independently investigating sales order issues, shipping discrepancies and determine / processes methods of resolution. (15%)
• Contact company personnel at all levels of the organization to gather information or review order management issues.
• Refer routing matters to appropriate parties for action and follow up to insure proper resolution.
• Set up and maintain internal files and follow record retention policies.
• Maintain system upgrades and testing in database modules.
• Order tracking and expediting.

Requirements:

• Bachelor's degree with concentration in Finance preferred or equivalent work experience. Oracle experience is a plus
• Ability to meet tight competing deadlines, juggle multiple priorities, and multitask
• Must be detail oriented, organized and conscientious, adaptable and flexible
• Ability to work in a fast-paced environment as well as in a team environment required
• Professional communication skills

Skills:

• Excel
• Finance
• Microsoft Word
• Oracle
• Order Management
• Sales order
• Shipping
• Audit
• Databases