Project Analyst JrApply Now
Location: Framingham, Massachusetts 01701
Employment Type: Contract
Job Description
Contract Length: 6 months, remote position
Job Summary: This role ensures operational efficiency, data accuracy, SLA/OLA compliance, and timely resolution of issues across the NTA lifecycle.
Responsibilities:
Requirements:
Job Summary: This role ensures operational efficiency, data accuracy, SLA/OLA compliance, and timely resolution of issues across the NTA lifecycle.
Responsibilities:
- Monitor and correct NTAs assigned to incorrect architects
- Monitor SLA/OLA compliance across the NTA process using ServiceNow
- Facilitate and escalate unresolved SLA/OLA breaches to the appropriate stakeholders or ARB (Architecture Review Board) and ensure timely follow-up
- Provide monthly NTA Summary Reports to Senior Leadership Team (SLT), including metrics on NTAs created and completed
- Support the “Single Pane of Glass” (PowerBI dashboard) reporting initiative in collaboration with analytics teams
- Document and communicate user, due diligence, and operational feedback to NTA Operations and Architecture Governance
- Contribute to process improvement initiatives and enhancements
Requirements:
- Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
- 1–5 years as a Project Analyst
- Intermediate to advanced Excel skills (for ex: charts, pivot tables, VLOOKUP, COUNTIF)
- Intermediate PowerPoint skills
- Strong organizational and communication skills
- Ability to manage multiple priorities and follow through on tasks independently
Contact
Nathan Frongillo
Senior Recruiter
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