JVT Advisors

Workflow Specialist

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Location: Rahway , New Jersey
Employment Type: Contract

Job Description

Contract Length:  1 year

Job Summary:  The purpose of this position is to help ensure complete customer satisfaction with the company by providing first level non-technical and basic service support to customers contacting OneSource Support Services.

Responsibilities:

  • Monitor & respond to customer requests ensuring effective communication
  • Process requests for equipment service Schedule regular maintenance and record all event activities in applicable CMMS
  • Communicate timely program information to selected service providers to ensure satisfactory delivery of services
  • Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement
  • Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer
  • Obtain customer purchase orders for billable events before work is started

Requirements:

  • B.A/B.S. Degree or Associate Degree, or 3+ years of experience in a team-based customer service environment
  • Understanding of GMP, GXP environments
  • Ability to work effectively in a team and individually; organized with great time management skills
  • Bias for action and high level of commitment to customer
  • Excellent verbal and written communications skills
  • Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required
  • Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable
  • Exceptional Analytical skills
  • Excellent Excel skills

Christian Griffith

Recruiter

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