JVT Advisors

Workflow Specialist

Apply Now

Location: Rahway , New Jersey
Employment Type: Contract

Job Description

Contract Length:  1 year

Job Summary:  The purpose of this position is to help ensure complete customer satisfaction with the company by providing first level non-technical and basic service support to customers contacting OneSource Support Services.


  • Monitor & respond to customer requests ensuring effective communication
  • Process requests for equipment service Schedule regular maintenance and record all event activities in applicable CMMS
  • Communicate timely program information to selected service providers to ensure satisfactory delivery of services
  • Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement
  • Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer
  • Obtain customer purchase orders for billable events before work is started


  • B.A/B.S. Degree or Associate Degree, or 3+ years of experience in a team-based customer service environment
  • Understanding of GMP, GXP environments
  • Ability to work effectively in a team and individually; organized with great time management skills
  • Bias for action and high level of commitment to customer
  • Excellent verbal and written communications skills
  • Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required
  • Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable
  • Exceptional Analytical skills
  • Excellent Excel skills

Christian Griffith


Can't find your fit?

We get new jobs every day. Send us your resume and we'll let you know when we have the right opportunity for you.

Send Us Your Resume