JVT Advisors

Technical Analyst - SCFS - PA

Apply Now

Location: Cannonsburg, Pennsylvania 77024
Employment Type: Contract

Job Description

Contract Length:  12+ months

Job Summary:  Provides support in a 24x7x365 days/year Network Operations Center that monitors, resolves, tests, and escalates SCN DAS and WiFi alarms and security issues to ensure company compliance with customer requirements.

Responsibilities:
 
  • Serve as primary support for Small Cell Operations by managing internal and customer devices, performing analysis of alarms, and taking steps to restore service.
  • Engage field operations and Tier 2 support for network equipment issues as needed.
  • Respond to client requests and notify clients of network problems and business impacts
  • Review planned and unplanned changes to network infrastructure.
  • Monitor the Small Cell networks by using provided systems and tools to remotely access complex equipment and test/resolve alarms on these networks.
  • Provide surveillance on 7x24 basis to observe and document alarms on networks and equipment

Requirements:
 
  • Associates degree or equivalent technical training in electronics.
  • Three (3) to Five (5) years of customer service and/or service dispatch experience
  • Telecommunication and wireless experience preferred
  • Knowledge of wireless telecommunications network management systems
  • Excellent sense of personal accountability
  • Excellent customer service skills with strong problem solving skills
  • Proficient with Microsoft Office and the ability to learn specialized system tools
  • Skilled at completing tickets for maintenance purpose

Brian Potts

Recruiter

Can't find your fit?

We get new jobs every day. Send us your resume and we'll let you know when we have the right opportunity for you.

Send Us Your Resume