JVT Advisors

Technical Analyst - SCFS - PA

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Location: Cannonsburg, Pennsylvania 77024
Employment Type: Contract

Job Description

Contract Length:  12+ months

Job Summary:  Provides support in a 24x7x365 days/year Network Operations Center that monitors, resolves, tests, and escalates SCN DAS and WiFi alarms and security issues to ensure company compliance with customer requirements.

  • Serve as primary support for Small Cell Operations by managing internal and customer devices, performing analysis of alarms, and taking steps to restore service.
  • Engage field operations and Tier 2 support for network equipment issues as needed.
  • Respond to client requests and notify clients of network problems and business impacts
  • Review planned and unplanned changes to network infrastructure.
  • Monitor the Small Cell networks by using provided systems and tools to remotely access complex equipment and test/resolve alarms on these networks.
  • Provide surveillance on 7x24 basis to observe and document alarms on networks and equipment

  • Associates degree or equivalent technical training in electronics.
  • Three (3) to Five (5) years of customer service and/or service dispatch experience
  • Telecommunication and wireless experience preferred
  • Knowledge of wireless telecommunications network management systems
  • Excellent sense of personal accountability
  • Excellent customer service skills with strong problem solving skills
  • Proficient with Microsoft Office and the ability to learn specialized system tools
  • Skilled at completing tickets for maintenance purpose

Brian Potts


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