JVT Advisors

Support Technician

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Location: Lawrence, Massachusetts
Employment Type: Contract

Job Description

Job Length: 3+ Months


Job Summary: Individual will provide in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s).


Job Responsibility:

  • Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s).
  • Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.
  • Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA, and other regulatory requirements.
  • Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner, demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues.
  • May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s).
  • Provide backup support for diverse positions within the assigned function(s) as required.
  • Act as a technical resource for cross-divisional teams and/or internal customers.


Job Requirements:

  • High School Diploma required
  • 2 – 4 years’ related experience.
  • Demonstrated experience in a customer service, call center or clinical environment required
  • Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet, and email applications.
  • Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
  • Strong time management skills with the ability to multitask concurrent priorities in an organized manner.
  • Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion, and tact.
  • Strong oral and written communication skills to effectively communicate with diverse audiences

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