Support TechnicianApply Now
Location: Lawrence, Massachusetts
Employment Type: Contract
Job Length: 3+ Months
Job Summary: Individual will provide in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s).
- Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s).
- Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.
- Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA, and other regulatory requirements.
- Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner, demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues.
- May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s).
- Provide backup support for diverse positions within the assigned function(s) as required.
- Act as a technical resource for cross-divisional teams and/or internal customers.
- High School Diploma required
- 2 – 4 years’ related experience.
- Demonstrated experience in a customer service, call center or clinical environment required
- Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet, and email applications.
- Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
- Strong time management skills with the ability to multitask concurrent priorities in an organized manner.
- Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion, and tact.
- Strong oral and written communication skills to effectively communicate with diverse audiences
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