JVT Advisors

Support Technician

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Location: Lawrence, Massachusetts
Employment Type: Contract

Job Description

Contract Length:  3 months; Temp-to-Perm

Job Summary:  The Support Technician will handle direct phone support to patients, caregivers, and hospital staff regarding questions, active alarms and issues on Dialysis equipment and disposables.

Responsibilities:

  • Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s).
  • Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.
  • Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA, and other regulatory requirements.
  • Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues.

Requirements:

  • 2 – 4 years’ related experience
  • Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.
  • Fluency in Spanish preferred.
  • Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
  • Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
  • Strong time management skills with the ability to multitask concurrent priorities in an organized manner.
  • Occasionally lift and/or move up to 30 pounds.


 

Brian Jobin

Senior Recruiter

Focusing in the technology practice area at JVT Advisors, Brian enjoys partnering with candidates to help land them their dream job.

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