JVT Advisors

Sr. Manager, Medical Information Operations

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Location: Cambridge, Massachusetts 02139
Employment Type: Contract

Job Description

Contract Length: 9+ months

 

Job Summary: This individual will be responsible for supporting and implementing the operations, innovations, and communications strategy for North and Latin America within Global Medical Information (MI). Also responsible for overseeing MI frontline services within the United States, Canada, and Latin American regions.

 

Responsibilities:

  • Maintain strong knowledge of the company’s Medical Information policy and processes to ensure compliance across the team.
  • Collaborate with the Medical Information Contact Center (MICC) vendor to support workforce management activities such as:
  • Implementation of the Omni-channel Contact Center structure, including the development, execution, and tracking of metrics and KPIs.
  • Provision of timely, accurate, thorough, and balanced responses to unsolicited requests for information about products from healthcare professionals and consumers consistent with regulatory guidelines utilizing the company’s appropriate information resources.
  • Onboarding new agent access to the Omni-Channel Contact Center programs (AWS and Sales Force Health Cloud).
  • Collaborate with the MI Content, Excursions and Escalations team on training of MICCC personnel and to identify need of new/updated regional content (e.g., Consumer/HCP Frequently Asked Questions (FAQs)).
  • Provide operational metrics with analysis for actionable insights.

Requirements:

  • Advanced scientific degree (MD, PhD, PharmD) with at least 3 years of biotech and/or pharmaceutical industry preferred; medical information/medical communication experience in the pharmaceutical/biotech industry a plus.
  • Strong understanding of and adherence to regulatory policies governing scientific interactions with HCPs and consumers.
  • Ability to synthesize scientific information for healthcare providers and consumers.
  • Prior industry experience in post-marketing setting; vaccine/infectious disease therapeutic area experience and knowledge strongly preferred
  • Collaborative mindset geared towards working in a team environment where results are achieved through influence and the incorporation of multiple points of view

 

Eric Carmody

Business Development Manager Life Sciences

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