JVT Advisors

Service Support Specialist

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Location: Waltham, Massachusetts
Employment Type: Contract

Job Description

Contract Length: 3 months with possible conversion

Job Summary: We are looking for someone who can work as a key member of our multi-disciplinary team to help us ensure that our current fleet of beta and customer robotics stay well maintained and cared for.


  • Field incoming service requests directly from our customers via phone and e-mail, adding all relevant and critical data into our CRM for advanced tracking and processing
  • Coordinate and assign all service-related tickets and tasks, meeting all KPI requirements
  • Collaborate and liaise with other departments to ensure timely resolution of service tickets
  • Coordinate field service work and service order creation with both internal and external stakeholders, maintaining excellent communication throughout


  • Excellent interpersonal communication skills with the ability to work amongst a team
  • Good organizational and planning skills with the strong ability to multi-task
  • A strong work ethic and a willingness to learn in a small team-based environment
  • Proven track record demonstrating accuracy in data entry and processing
  • Ability to follow written and verbal instructions with high attention to detail
  • Great self-motivation, with exceptional time management skills along with the ability to properly prioritize tasks

Ian Elliot

Principal Recruiter

Ian is responsible for full-cycle recruiting in many areas, including HR, IT, finance, and administrative. Prior to joining JVT, Ian worked for 5 years as a senior recruiter at Randstad.

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