JVT Advisors

RMA Specialist

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Location: Lawremce, Massachusetts
Employment Type: Contract

Job Description

Contract Length:  6 months


Job Summary:  This position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received in a timely manner.


  • Process Return Authorizations in ERP System for equipment and disposables products as requested by Customers, Technical Support, Clinical Specialists, Customer Service, and other sources.
  • Process Customer Orders for replacement equipment and disposables products as requested.
  • Update CRM system with Serial #’s for swapped equipment.
  • Coordinate with third-party carriers the swap-out of equipment at patient homes.
  • Issue pick-up instructions to appropriate carriers as required based on type of return/swap.
  • Follow-up on all outstanding returns to ensure the timely return.
  • Maintain return reports/statistics and publish to management on a regular basis.
  • Respond to inquiries from patients, nurses, internal and field sales organizations.



  • Associates degree or equivalent experience
  • 2+ years experience in field of warehouse operations, inventory control, purchasing or production planning
  • Bilingual English/Spanish preferred
  • Medical device or diagnostics experience strongly preferred
  • Experience with MRP/ERP/WMS application software
  • Experienced in PC applications such as Access, Excel, Word, Outlook
  • May require lifting 2 to 10 lbs. Handling of heavier objects may be required on occasion

Ian Elliot

Senior Recruiter

Ian is responsible for full-cycle recruiting in many areas, including HR, IT, finance, and administrative. Prior to joining JVT, Ian worked for 5 years as a senior recruiter at Randstad.

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