JVT Advisors

Returns Specialist

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Location: Lawrence, Massachusetts
Employment Type: Contract

Job Description

Contract Length:  6 months, Temp to Perm

Job Summary:  This position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received back to the company in a timely manner.



  • Process Return Authorizations in ERP System for equipment and disposables products as requested by Customers, Technical Support, Clinical Specialists, Customer Service, and other sources.
  • Process Customer Orders for replacement equipment and disposables products as requested.
  • Update CRM system with Serial #’s for swapped equipment.
  • Coordinate with third-party carriers the swap-out of equipment at patient homes.
  • Issue pick-up instructions to appropriate carriers as required based on type of return/swap.



  • Associates degree or equivalent experience
  • 2+ years’ experience warehouse operations, inventory control, purchasing or production planning
  • Bilingual English/Spanish preferred
  • Experience with MRP/ERP/WMS application software
  • Experienced in PC applications such as Access, Excel, Word, Outlook


Jordan Paulding


Jordan is a Sourcer for our Technology Practice. He loves making connections, building relationships and helping people improve their lives and careers.

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