JVT Advisors

Patient Advocate Team Leader

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Location: Waltham, Massachusetts 02451-1457
Employment Type: Contract

Job Description

Job Length: 6+ Months

Job Summary: Individual will be responsible for onboarding, training, and coaching advocates.

Job Responsibilities:

  • Train, mentor and manage the patient advocates team, creating opportunities for continuous improvement and elevating the team’s impact in growing home therapies by educating and inspiring prospective patients and healthcare providers
  • In partnership with the field team (Area Managers and Clinical Consultants), identify and on-board new advocate to expand the team’s reach and impact
  • Develop and provide processes, tools and resources for Managers and Clinical Consultants to successfully work with their local patient advocates
  • Ensure advocates are fully prepared for upcoming events / speaker engagements
  • Manage process for patient advocate evaluations and opportunities for feedback and development
  • Manage, continue to optimize, and utilize Patient Advocate Handbook / documents and process used to on-board and train all new advocates, to ensure reflects expectations for the role, best practices, and compliance guidelines
  • Maintain and communicate monthly analytics to track and optimize impact of Patient Advocate team

Job Requirements:

  • BA/BS in Marketing or other business-related field
  • 5+ years sales of marketing or sales experience
  • Experience with and insight into patient experiences with renal therapies and products
  • Professionalism and strong interpersonal and relationship management skills.
  • Confident, calm, level-headed, and even tempered under pressure
  • Ability to work without direct supervision and meet established deadlines in a fast-paced environment; agility and sense of urgency in responding to team and market needs
  • Possess a strategic focus as well as an operational, implementation and detail-oriented perspective

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