Patient Advocate Team Leader

Job Length: 6+ Months

Job Summary: Individual will be responsible for onboarding, training, and coaching advocates.

Job Responsibilities:

• Train, mentor and manage the patient advocates team, creating opportunities for continuous improvement and elevating the team’s impact in growing home therapies by educating and inspiring prospective patients and healthcare providers
• In partnership with the field team (Area Managers and Clinical Consultants), identify and on-board new advocate to expand the team’s reach and impact
• Develop and provide processes, tools and resources for Managers and Clinical Consultants to successfully work with their local patient advocates
• Ensure advocates are fully prepared for upcoming events / speaker engagements
• Manage process for patient advocate evaluations and opportunities for feedback and development
• Manage, continue to optimize, and utilize Patient Advocate Handbook / documents and process used to on-board and train all new advocates, to ensure reflects expectations for the role, best practices, and compliance guidelines
• Maintain and communicate monthly analytics to track and optimize impact of Patient Advocate team

Job Requirements:

• BA/BS in Marketing or other business-related field
• 5+ years sales of marketing or sales experience
• Experience with and insight into patient experiences with renal therapies and products
• Professionalism and strong interpersonal and relationship management skills.
• Confident, calm, level-headed, and even tempered under pressure
• Ability to work without direct supervision and meet established deadlines in a fast-paced environment; agility and sense of urgency in responding to team and market needs
• Possess a strategic focus as well as an operational, implementation and detail-oriented perspective