JVT Advisors

Oracle Xstore Support

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Location: , Massachusetts
Employment Type: Contract

Job Description

Contract Length:  6 months

Job Summary:  This person will be responsible for implementing, adhering to, and advocating for ITIL best practices regards to stores and selling systems.

  • Focuses on operations support, code deployments and rollout issues to ensure consistent delivery of IT services to our business stakeholders
  • Responsible for the Oracle XStore POS support that spans entire Client NA
  • Manage upgrades, patches, and support issues as they occur.
  • Act as a SME supporting Helpdesk and L2 teams
  • Daily tasks include analyzing diagnostics using Splunk monitoring tool, troubleshooting, addressing XStore POS software problems during outages and making sure that all the critical XStore POS technology components are recovered in time and provide technical support to businesses teams.
  • Bachelor's Degree in IT or equivalent work experience
  • 7+ years of IT experience implementing different Oracle products
    - 5+ years of experience implementing and/or supporting Oracle XStore
    - 5+ years of experience implementing and supporting Oracle E-commerce & MOM suite
    - 2+ years of experience using enterprise software development (preferably Java)
  • Solid understanding about Oracle Database 12c/19c/21c
  • Java software design and/or development
  • 5+ of experience on Oracle Weblogic server
  • Functional and technical knowledge of XStore suite version V15 to V19 and V21
  • Hands-on experience in planning, testing, and executing upgrades and patches
  • Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow)

Chintan “Calvin” Raval

Director of Strategic Recruitment Operations

As the vendor manager for the Contract Recruiting team, Chintan is responsible for contract negotiation, continuing to expand relationships with IT service providers, and functional reporting including metrics for billability, operational issues, and investigated root causes.

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