JVT Advisors

ITOM Admin (ServiceNow)

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Location: Boston, Massachusetts 02210
Employment Type: Contract

Job Description

Contract Length:  6 months, temp-to-perm

Responsibilities:

  • Install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
  • Develop custom software solutions as required through scripting and software development.
  • Enhance customer knowledge in IT Operations Management with ITIL v4 framework.
  • Maintains the governance, policies, and direction of the CMDB.
  • Implement and maintain CMDB by populating CI/attributes/relationship information in CMDB by configuring discovery and service mapping.

Requirements:

  • Experience in multiple application architectures and supporting technologies.
  • Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
  • Thorough knowledge and/or experience working with Operating Systems (Linux, Windows)
  • Knowledge of networking concepts such as IP Addressing, Firewalls, ports
  • Knowledge of relational databases (MySQL, MSSQL, Oracle)
  • ITIL knowledge with the ability to relate concepts to implementation strategies.

Chintan “Calvin” Raval

Vendor Operations Manager/Senior Recruiter

As the vendor manager for the Contract Recruiting team, Chintan is responsible for contract negotiation, continuing to expand relationships with IT service providers, and functional reporting including metrics for billability, operational issues, and investigated root causes.

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