JVT Advisors

IT Support

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Location: Lowell, Massachusetts 01851
Employment Type: Contract

Job Description

Contract Length: 6 months

 

Job Summary: This individual will provide internal technical support for our end users through Phone, Chat, or other channels to quickly and efficiently resolve incidents and process requests. Has frequent interactions with customers, vendors & other analytical & business staff & therefore, must be effective in interpersonal communications and problem solving.

 

Responsibilities:

 

  • Interact with customers, vendors & other analytical & business staff to solve problems and follow through on resolution with users.
  • Assist in research, development, design, architecture, deployment & support of all client facing technologies.
  • Responsible for client-side imaging technologies for all supported software and hardware platforms
  • Accountable for all software, hardware, and business application support compatibility with current and future technologies.
  • Attends project/product meetings & maintains a current level of knowledge & training in related disciplines.
  • Adheres to established standards in resolving issues.

 

Requirements:

 

  • Keeps up with current & future client technologies, infrastructure operations & industry best practices & certifications.
  • Effective in interpersonal communications and problem solving
  • High degree of patience and problem management techniques to solve problems and follow through on resolution with users.

Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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