IT Support

Contract length: 6 months

Job Summary: Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

Responsibilities:

• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Conduct and maintain inventories of client systems
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

Requirements:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
• Bachelor’s Degree or relevant industry experience.
• 2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.