JVT Advisors

IT Support Specialist

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Location: Odgen, Utah
Employment Type: Contract

Job Description

Contract Length: 5 months with possible extension

Job Summary: Provide troubleshooting, repair, and application installations for IT systems while adhering to all IT policies and procedures.

Responsibilities:

  • Under general supervision, follows established company policies and procedures and applies acquired job skills to answer, evaluate, and prioritize support or assistance requests in the Help Desk tracking system.
  • Maintain the Help Desk system with all required information such as: hardware, software, users, issues, resolutions and monthly system reports.
  • Collect information about user problems and effectively diagnose and resolve technology related problems and issues.
  • Communicate with user expected or found issues, time to resolution and proactively trains users, when possible, how to avoid future similar trouble issues.
  • Communicate with IT vendors to request service for defective products or returns / replacements.
  • Listen to customers’ needs for new services and provides recommended solutions as well as quotes for purchases to be routed through the proper purchasing systems.
  • Install, remove and relocate personal computers, software and peripheral equipment as needed to meet specific application requirements and leased equipment installation.
  • Responsible for proper hardware and software configuration to comply with IT policies and regulatory requirements.

 

Requirements:

  • High School Diploma required
  • 1 – 2 years’ related experience
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to effectively present information and respond to questions from individuals, groups of managers, users, customers and the general public
  • Good math skills
  • Advanced computer knowledge in mainstream hardware and software systems.

Jared Potter

Recruiter

He's a natural people person

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