HR CSRApply Now
Location: Marlborough, Massachusetts 01752
Employment Type: Contract
Job Description
Contract Length: 5+ months, remote position
Job Summary: This person will serve as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services.
Responsibilities:
Requirements:
Job Summary: This person will serve as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services.
Responsibilities:
- Respond to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).
- Assist Associates and Managers navigating through HR systems
- Document summary details of calls and processing in case management system
- Escalates/partners on complex issues as required
- Comply with all business, state, city, and federal regulations including ERISA and legislative Sick Policies
- Utilize policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services
- Cross-train to support business needs
- Perform accurate and timely processing of HR transactions in HCM system
Requirements:
- Bachelor's Degree preferably in Accounting
- Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversation
- Ability to multi-task and work in a fast-paced environment
- Strong communication, organizational and interpersonal skills
- Exceptional customer service and follow-through skills
- Ability to maintain confidentiality and apply privacy requirements
- Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
- Knowledge of HR policies, procedures, and systems
Contact
Brian Potts
Senior Recruiter
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