JVT Advisors

Helpdesk Support

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Location: Providence, Rhode Island 02903
Employment Type: Contract

Job Description

Contract Length:  6 months

Job Summary:  Candidate will provide the highest level customer service and technical support.


  • Support & assist the desktop engineering manager with the maintenance of desktop related applications.
  • Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform.
  • Configuration of desktop system deployments, imaging, asset management and security of desktop environment.  Configuration of mobile devices, printers, headsets and card scanners.
  • Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.


  • 3+ years of equivalent related work experience.
  • Bachelor Degree and/or technical certification a plus.
  • Knowledge of ITIL concepts, ITIL Foundation Certification a plus.
  • Microsoft OS (Windows 7/10) Microsoft Office Suites (2013/2016 Office 365).
  • Strong understanding of fundamental Windows technologies, including: Active Directory, group policy, Windows Debugger, Process Monitor, Windows Performance Toolkit.
  • Intermediate understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, Windows PE and Druva enterprise backup technology.
  • Experience with enterprise security product, such as anti-virus, SSO, data-loss prevention and encryption software.


Christian Griffith

Business Development Specialist

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