JVT Advisors

Help Desk

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Location: McLean, Virginia 22102
Employment Type: Contract

Job Description

Job Length: 6 Months

Job Summary: Individual to provide support in an enterprise environment.

Job responsibilities:

  • Provide technical support to employees in a Windows/Apple Mac environment.
  • Support Mac OS & iOS, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
  • Will be subject matter expert for Helpdesk
  • Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
  • Guide employees in using tools and information infrastructure effectively.
  • Collaborate with other Help Desk employees on problems, process and procedure, special projects, and other issues of importance to the Help Desk

Job Requirements:

  • Experience working on a technical help desk in a corporate environment.
  • Proficient at quickly solving problems with Mac OS & iOS, MS Office applications and mobile & remote access services.
  • Excellent customer service skills.
  • Excellent communication skills.
  • Excellent troubleshooting abilities.
  • Apple Certified Technician, HDI certification, ITIL certification.
  • High school diploma or equivalent, plus 1 year of job-relevant work experience

Nathan Frongillo


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