JVT Advisors

Help Desk

Apply Now

Location: McLean, Virginia 22102
Employment Type: Contract

Job Description

Job Length: 6 Months

Job Summary: Individual to provide support in an enterprise environment.

Job responsibilities:

  • Provide technical support to employees in a Windows/Apple Mac environment.
  • Support Mac OS & iOS, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
  • Will be subject matter expert for Helpdesk
  • Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
  • Guide employees in using tools and information infrastructure effectively.
  • Collaborate with other Help Desk employees on problems, process and procedure, special projects, and other issues of importance to the Help Desk

Job Requirements:

  • Experience working on a technical help desk in a corporate environment.
  • Proficient at quickly solving problems with Mac OS & iOS, MS Office applications and mobile & remote access services.
  • Excellent customer service skills.
  • Excellent communication skills.
  • Excellent troubleshooting abilities.
  • Apple Certified Technician, HDI certification, ITIL certification.
  • High school diploma or equivalent, plus 1 year of job-relevant work experience

Nathan Frongillo

Recruiter

Can't find your fit?

We get new jobs every day. Send us your resume and we'll let you know when we have the right opportunity for you.

Send Us Your Resume