Help DeskApply Now
Location: McLean, Virginia 22102
Employment Type: Contract
Contract Length: 6 months
Job Summary: Provide technical support to employees in a Windows/Apple Mac environment.
- Provide technical support to for Windows/Apple Mac
- Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
- Guide employees in using the company’s tools and information infrastructure effectively
- Collaborate with other Help Desk employees on problems, process and procedure, special projects, and other issues of importance to the Help Desk
- Experience working on a technical help desk in a corporate environment.
- Proficient at quickly solving problems with Mac OS & iOS, MS Office applications and mobile & remote access services.
- Excellent customer service skills.
- Excellent communication skills.
- Excellent troubleshooting abilities.
- High school diploma or equivalent, plus 1 year of job-relevant work experience
Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.
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