JVT Advisors

Help Desk

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Location: McLean, Virginia 22102
Employment Type: Contract

Job Description

Contract Length:  6 months

Job Summary:  Provide technical support to employees in a Windows/Apple Mac environment.

Responsibilities:

  • Provide technical support to for Windows/Apple Mac
  • Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
  • Guide employees in using the company’s tools and information infrastructure effectively
  • Collaborate with other Help Desk employees on problems, process and procedure, special projects, and other issues of importance to the Help Desk

Requirements:

  • Experience working on a technical help desk in a corporate environment.
  • Proficient at quickly solving problems with Mac OS & iOS, MS Office applications and mobile & remote access services.
  • Excellent customer service skills.
  • Excellent communication skills.
  • Excellent troubleshooting abilities.
  • High school diploma or equivalent, plus 1 year of job-relevant work experience
     

Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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