JVT Advisors

Help Desk Technician I

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Location: Waltham, Massachusetts 02451-1457
Employment Type: Contract

Job Description

Contract Length: 6 months with possibility of becoming a full-time, permanent employee

 

Job Summary: : The main function of the Help Desk Technical Support role is to provide technical assistance to computer system users.

 

Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing remotely.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
  • Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts.
  • Support employees, both local and remote, with desktop issues, account issues, and access to various internal services.

 

Requirements:

  • Associate's degree in computer related field or equivalent training required.
  • 0-2 years’ experience required.
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

 

Jared Potter

Recruiter

He's a natural people person

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