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Job Description
Job Length: 6+ Months
Job Summary: Individual will provide first level phone support with diagnosis, identification, and resolution.
Job responsibilities:
- Provide technical support to company employees in an Apple Mac environment. Support Mac OS & iOS, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
- Will be subject matter expert for Helpdesk
- Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
- Guide company employees in using company tools and information infrastructure effectively.
- Collaborate with other Help Desk employees on problems, process and procedure, special projects, and other issues of importance to the Help Desk
Job Requirements:
- Experience working on a technical help desk in a corporate environment.
- Proficient at quickly solving problems with Mac OS & iOS, MS Office applications and mobile & remote access services.
- Excellent customer service skills.
- Excellent communication skills.
- Excellent troubleshooting abilities.
Rob Wallace
Technical RecruiterRob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.
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