JVT Advisors

Help Desk Analyst

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Location: Bedford 22102
Employment Type: Contract

Job Description

Job Length: 6+ Months

Job Summary: Individual will provide first level phone support with diagnosis, identification, and resolution.

Job responsibilities:

  • Provide technical support to company employees in an Apple Mac environment. Support Mac OS & iOS, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
  • Will be subject matter expert for Helpdesk
  • Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
  • Guide company employees in using company tools and information infrastructure effectively.
  • Collaborate with other Help Desk employees on problems, process and procedure, special projects, and other issues of importance to the Help Desk

Job Requirements:

  • Experience working on a technical help desk in a corporate environment.
  • Proficient at quickly solving problems with Mac OS & iOS, MS Office applications and mobile & remote access services.
  • Excellent customer service skills.
  • Excellent communication skills.
  • Excellent troubleshooting abilities.

Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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