JVT Advisors

Help Desk Analyst

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Location: Bedford 22102
Employment Type: Contract

Job Description

Contract Length: 6 months with possibility of becoming a full-time, permanent employee

Job Summary: This individual will provide first level phone support with diagnosis, identification, and resolution of Apple problems of varying complexity with hardware, software, LANs, networks, and corporate data systems.

Responsibilities:

  • Provide technical support to employees in an Apple Mac environment
  • Support Mac OS & iOS, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies
  • Will be subject matter expert for Helpdesk
  • Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution
  • Guide employees in using the company’s tools and information infrastructure effectively
  • Collaborate with other Help Desk employees on problems, process and procedure, special projects and other issues of importance to the Help Desk

Requirements:

 

  • High school diploma or equivalent, plus 1 year of job-relevant
  • Experience working on a technical help desk in a corporate environment.
  • Proficient at quickly solving problems with Mac OS & iOS, MS Office applications and mobile & remote access services
  • Excellent customer service skills
  • Excellent communication skills
  • Excellent troubleshooting abilities
  • Preferred Qualifications: Apple Certified Technician, HDI certification, ITIL certification

Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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