JVT Advisors

Help Desk Analyst

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Location: Bedford 22102
Employment Type: Contract

Job Description

Contract Length:  6 months with possibility of becoming a full-time, permanent employee

Job Summary:  Seeking an experienced Apple support technician with excellent communication skills, experienced in the Apple infrastructure to provide support in an Enterprise environment to join our team our in Bedford MA facility. The primary focus of this position is to provide first level phone support with diagnosis, identification, and resolution of Apple problems of varying complexity with hardware, software, LANs, networks, and corporate data systems.

 

Responsibilities:

  • Provide technical support to MITRE employees in an Apple Mac environment. Support Mac OS & iOS, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
  • Will be subject matter expert for Helpdesk
  • Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution
  • Guide MITRE employees in using MITRE tools and information infrastructure effectively.
  • Collaborate with other Help Desk employees on problems, process and procedure, special projects and other issues of importance to the Help Desk.

 

Requirements:

  • Experience working on a technical help desk in a corporate environment. Proficient at quickly solving problems with Mac OS & iOS, MS Office applications and mobile & remote access services
  • Excellent customer service skills
  • Excellent communication skills
  • Excellent troubleshooting abilities


 

Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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