JVT Advisors

Help Desk Analyst

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Location: McLean, Virginia 22102
Employment Type: Contract

Job Description

Contract Length:  6 months, temp to perm

Responsibilities:

  • Provide phone support with diagnosis, identification, and resolution of problems of varying complexity with hardware, software, LANs, networks, servers and corporate data systems.
  • Monitor daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated.
  • 30+ Calls per day
  • Some security support is required including VPN, security tokens, website certificates

Requirements:

  • 3+ years of help desk phone support experience
  • Mac experience is a plus. Windows 10,7, iOS mobiles devices. 
  • Excellent communication and phone skills, excellent problem solving, analytical, and customer service skills. 

Brian Jobin

Senior Recruiter

Focusing in the technology practice area at JVT Advisors, Brian enjoys partnering with candidates to help land them their dream job.

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