JVT Advisors

Help desk Analyst

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Location: Bedford, Massachusetts
Employment Type: Contract

Job Description


•         Provide phone support with diagnosis, identification, and resolution of problems of varying complexity with hardware, software, LANs, networks, servers and corporate data systems.

•         Monitor daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated.

 Job Description

•         3+ years of help desk phone support experience

•         They are 70% Windows and 30% Mac. Mac experience is a plus. Windows 10,7, iOS mobiles devices. 

•         Excellent communication and phone skills, excellent problem solving, analytical, and customer service skills. 

•         30+ Calls per day

•         They use Cherwell for ticketing systems.  Will train on this. 

•         They support Office 2010 including Outlook.

•         All support is provided over the phone and remotely.  They try to work efficiently so that reps don’t have to go out to troubleshoot.

•         Some security support is required including VPN, security tokens, website certificates

Brian Jobin

Senior Recruiter

Focusing in the technology practice area at JVT Advisors, Brian enjoys partnering with candidates to help land them their dream job.

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