JVT Advisors

Field Support Technician

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Location: Plymouth, Michigan 48170
Employment Type: Contract

Job Description

Contract to Hire: 6 months to Permanent

Job Summary
You will provide and resolve technical assistance to computer system users across clinics in the area in-person. Travel is usually locally 2 days a week and mileage WILL be reimbursed and when not travelling, you will be in the office in Plymouth, MI.

What You'll be Doing
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • Install software or perform hardware testing at the users desk site.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
  • Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts.
  • Support employees locally with desktop issues, account issues, and access to various internal services.
  • Troubleshoot software issues on employees desktops/laptops.
What You'll Bring
  • 1-4 years' experience within IT troubleshooting. Degree is preferred.
  • Excellent communication skills, problem solving skills, customer service and interpersonal skills.
  • Ability to work independently and manage your time.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
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Zack Lisien

Technical Recruiter

Zack uses traditional and digital resources to keep our talent pool brimming with highly skilled and qualified technology innovators searching for opportunities.

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