JVT Advisors

Field Support Tech

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Location: Atlanta, Georgia
Employment Type: Contract

Job Description

Contract Length: 6 months with possibility of becoming a full-time, permanent employee

 

Job Summary: Provides day-to-day IT technical support for hardware and software, to customers within the assigned support group and administrative offices, while following all regulatory and Division Operating Group/company policy requirements.

Responsibilities:

  • Responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures.
  • Onsite and remote installation and configuration of all IT hardware and perform on-site preventive maintenance, according to established company guidelines and standard operating procedures.
  • Maintain appropriate equipment inventory.
  • Coordinate IT repairs with approved third party vendors.
  • Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems.
  • Utilize current ticket system to document work efforts and ensure timely resolution of all issues.
  • Follow appropriate policy and procedure to configure the desktop environment for all field equipment.
  • Assist users with backing up computer data on network file shares or external media.

 

Requirements:

  • High School Diploma
  • 1 – 2 years’ related experience including networking & IT support.
  • CompTIA A+ Certification preferred.
  • MCP (Microsoft Certified Professional)
  • Valid driver’s license is required.
  • Adhere to company policies for Infection Control.
  • Must possess problem-solving skills, the ability to work independently, and have self-initiative.
  • Ability to read, analyze, and interpret technical procedures.
  • Ability to write reports, business correspondence, user instructions, and procedure manuals.
  • Ability to present complex technical information to non-technical users in an understandable and concise format.

Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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