JVT Advisors

Field Support Tech (Atlanta)

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Location: Atlanta, Georgia
Employment Type: Contract

Job Description

Contract Length:  6 months; Temp-to-Perm

Job Summary:  This person provides day-to-day IT technical support for hardware and software, to customers within the assigned support group and administrative offices, while following all regulatory and Division Operating Group/company policy requirements.

  • Provide post-Help Desk support to field locations in accordance with established policies and procedures.
  • Onsite and remote installation and configuration of all IT hardware and perform on-site preventive maintenance, according to established company guidelines and standard operating procedures.
  • Maintain appropriate equipment inventory.
  • Coordinate IT repairs with approved third party vendors.
  • Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems.
  • Utilize current ticket system to document work efforts and ensure timely resolution of all issues.

  • High School Diploma
  • 1 – 2 years’ related experience including networking & IT support
  • CompTIA A+ Certification preferred
  • MCP (Microsoft Certified Professional)
  • Valid driver’s license
  • Adhere to company policies for Infection Control
  • Must possess problem-solving skills, the ability to work independently, and have self-initiative
  • Ability to read, analyze, and interpret technical procedures
  • Ability to write reports, business correspondence, user instructions, and procedure manuals

Brian Potts


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