JVT Advisors

Field IT Support Tech

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Location: Cleveland, Ohio 44112
Employment Type: Contract

Job Description

Contract Length: 6 months with possible extension

 

Job Summary: This individual will provide day-to-day IT technical support for hardware and software, to customers within the assigned support group and administrative offices, while following all regulatory and Division Operating Group/company policy requirements.

 

Responsibilities:

 

  • Provide post-Help Desk support to field locations in accordance with established policies and procedures.
    • Onsite and remote installation and configuration of all IT hardware and perform on-site preventive maintenance, according to established company guidelines and standard operating procedures.
  • Maintain appropriate equipment inventory
  • Coordinate IT repairs with approved third party vendors
  • Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems
  • Utilize current ticket system to document work efforts and ensure timely resolution of all issues

 

Requirements:

 

  • High School Diploma
  • 1 – 2 years’ related experience including networking & IT support.
  • CompTIA A+ Certification preferred
  • MCP (Microsoft Certified Professional)
  • Valid driver’s license
  • Adhere to company policies for Infection Control
  • Must possess problem-solving skills, the ability to work independently, and have self-initiative
  • Ability to read, analyze, and interpret technical procedures
  • Ability to write reports, business correspondence, user instructions, and procedure manuals
  • Ability to present complex technical information to non-technical users in an understandable and concise format

Thomas "TJ" Medlin

Recruiter

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