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Job Description
Contract Length: 12+ months
Job Summary: This person will coordinate and or manage maintenance events within the company’s Fiber’s Network such that we minimize disruption to our customer base, and ensure that each affected customer’s service is restored in timely manner.
Responsibilities:
Maintenance Coordination
CM Support Line
Requirements:
Job Summary: This person will coordinate and or manage maintenance events within the company’s Fiber’s Network such that we minimize disruption to our customer base, and ensure that each affected customer’s service is restored in timely manner.
Responsibilities:
Maintenance Coordination
- Internal and Vendor Maintenance Management
- MOP Assessment. Maintenance Event Approval
- Impact Analysis- Circuit Impact Research, Assessment, and Validation.
- Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution. Internal, Vendor and Customer Scheduling & Coordination.
- Research customer Information to ensure each customer is properly notified.
CM Support Line
- Logging maintenance progress in the field.
- Remote troubleshooting to support calls from technicians in the field.
Requirements:
- Hands-on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing
- 3-5 years telecommunications experience
- Extreme attention to detail.
- Experience with Cisco routers and switches Cisco ONSLucent DMXJuniper MX and EX series
- Experience with MRV
- Solid experience with standard MS Office Product Set
- NMS alarm monitoring
- Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera
Jeff Reed
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