JVT Advisors

Desktop Support Technician

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Location: Bedford, Massachusetts
Employment Type: Contract

Job Description

Contract Length:  6 months

Job Summary:  This individual will be responsible for providing technical support to end-users in configuration, installation of software and deployment of desktops and laptops.

Responsibilities:

  • Install and configure operating systems and applications, provide quality assurance to ensure correct operation of products.
  • Install and troubleshoot problems with various common software applications using established procedures.
  • Perform hardware component upgrades and replacements.
  • Troubleshoot Internet browser issues, synchronization issues, remote access via VPN client software, RSA Security Token, wireless (Cellular broadband and WIFI), and Outlook issues.
  • Troubleshoot problems with networked desktops, laptops, smartphones and printers.

Requirements:

  • Minimum High School Diploma/ G.E.D.
  • Ability to lift up to 50 lbs.
  • Minimum 3 years IT experience
  • Knowledge of PC and network troubleshooting.
  • Knowledge of Microsoft Office applications and installation procedures. Microsoft certifications a plus.
  • Communication (written, verbal and listening), planning, organizing, analytical, problem-solving, time-management skills and customer service skills
  • Ability to assess ramification of issues and prioritize tasks based on business impact.

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Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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