JVT Advisors

Desktop Support Technician, IT

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Location: Cambridge, Massachusetts 02139
Employment Type: Contract

Job Description

Contract Length:  12 months

Job Summary:  The Desktop Support Technician will be responsible for implementing and managing end user computing systems.


  • Implement, maintain and administer end user compute devices and related computing environments including systems software, applications software, hardware, and configurations.
  • Set up, configure, troubleshoot and maintain QC and manufacturing lab quality systems.
  • Protect data, software, and hardware by coordinating, planning and implementing system security measures such as AV, backups and patching.
  • Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.


  • 6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
  • 3-5 years of experience directly related to Bio/Pharma
  • Associate Degree or technical institute degree or equivalent experience required
  • Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
  • Service Now ticket system experience a PLUS.
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems
  • Ability to create and maintains strict GxP application support documents including SOPs, technical configurations, design and validation documents

Jeff Reed

Senior Recruiter

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