JVT Advisors

Deskside Support Technician

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Location: Cambridge, Massachusetts 02139
Employment Type: Contract

Job Description

Contract Length: 12+ months


Job Summary: This individual will be responsible for implementing and managing the company’s end user computing systems.



  • Implementing, maintaining, and administering end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
  • Setting up, configuring, troubleshooting, and maintaining QC and manufacturing lab quality systems
  • Using innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems
  • Protecting data, software, and hardware by coordinating, planning, and implementing system security measures such as AV, backups, and patching
  • Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.


  • 5+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
  • 3+ years of experience directly related to Bio/Pharma strongly preferred
  • Associate Degree or technical institute degree or equivalent experience required
  • Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
  • Service Now ticket system experience a PLUS.
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems

Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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