Deskside Support TechnicianApply Now
Location: Cambridge, Massachusetts 02139
Employment Type: Contract
Contract Length: 12+ months
Job Summary: The Deskside Support Technician will be responsible for implementing and managing our company’s end user computing systems. As a member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill.
- Implementing, maintaining and administering end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
- Setting up, configuring, troubleshooting and maintaining MacBook hardware, imaging and Application deployment for remote users
- Troubleshooting hardware and software issues, responding to client support requests to find out the nature of the problem
- Installation of new equipment to fulfill IT requirements for individual users
- 6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
- 3+ years of experience directly related to Bio/Pharma
- Excellent Mac OS and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
- A solid understanding of IT infrastructure (networking, telephony, Macs, PCs, mobile devices)
- Extensive knowledge of MAC, PC and mobile device hardware/image and set-up configuration knowledge & experience
- Experience of using PowerShell scripts and office 365 administration
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