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Data Center Technician - T1 - Philadelphia, PAApply Now

Location: Philadelphia, Pennsylvania 77024
Employment Type: Contract

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Job Description

Contract Length:  6+ months

Job Summary:  This person will be responsible for providing first class support to Data Center and Network customers within the 24 x 7 x 365 Network Operations Center (NOC) that serves as our front line for network, data center, and security issues. This position is responsible for responding to Data Center support requests, resolving customer issues, and responding to and triaging alarms.

  • Respond to operational issues and maintenance of data center and core infrastructure including network, power, HVAC, security, fire suppression, etc.
  • Coordinate and perform installation and configuration of customer servers, power and networking equipment including rack-and-stack, cable management, labeling and documentation.
  • Support customer requests for site-access while adhering to stringent security protocols
  • Facilities, infrastructure and environmental equipment inspections
  • Use Building Monitoring System (BMS) and Network Monitoring System (NMS) to monitor and troubleshoot data center and network infrastructure
  • Assist clients with remote hands requests including software installation, administration, maintenance and troubleshooting tasks
  • Associate degree or equivalent technical training in network or telecom systems
  • One (1)+ years of customer service and/or service dispatch experience
  • Telecommunication or network experience preferred
  • Passion for computer hardware, networking, or technology in general
  • Strong sense of personal ownership and accountability
  • Superior customer service and communication skills (written and verbal)
  • Ability to multi-task in a fast-paced environment while maintaining composure
  • Knowledge of servers, telecom standards (fiber optics and copper), LAN/WAN technologies, and network equipment
  • Excellent troubleshooter who is able to isolate, test, and resolve issues
  • Proficient with Microsoft Office and the ability to learn specialized system tools
  • Ability to use basic hand tools, drills, wrenches, etc.
  • Ability to work on ladders, on hands and knees and work with materials overhead.
  • Must be willing and able to lift items up to 50 lbs. unassisted as necessary.


Derek Crowley
Technical Recruiter

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