JVT Advisors

Customer Service Advisor

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Location: Bedford, Massachusetts
Employment Type: Contract

Job Description

Contract Length: 6 months; Temp-to-Perm

Job Summary: Maintain the company’s tracking system with their providers and clients requests.

Responsibilities:

 

  • Resolve and input our provider's and client's requests into our tracking system per documented guidelines. Assign cases accordingly.
  • Provide direction to providers, clients and members on processes as needed.
  • Meet the company’s quality, customer service, productivity and service level performance standards on a consistent basis.

Requirements:

  • Minimum high school diploma or GED
  • 1 year customer service experience
  • Call center or telephone experience in similar environment and/or industry desired
  • Communication (written, verbal, listening) organization, telephone, and data entry skills
  • Ability to work a flexible schedule to accommodate phone queues
  • Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
  • Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.

Jordan Paulding

Recruiter

Jordan is a Sourcer for our Technology Practice. He loves making connections, building relationships and helping people improve their lives and careers.

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