JVT Advisors


Apply Now

Location: Framingham, Massachusetts 01701
Employment Type: Contract

Job Description

Contract Length:  3 months

Job Summary:  Answer toll free customer service calls and correspondence, including letters, fashion show requests and/or internet e-mails.

  • Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, and internet e-mail.
  • Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicates with Regional Vice Presidents, District Managers, Store Managers and Home Office personnel to resolve problems and answer questions.
  • Document customers and store information into call tracking system.
  • Promote a positive Company image to support Customer Service objectives and mission statement.
  • Compose personal replies to customer letters and/or e-mails and maintain assigned reports.

  • Proven conflict management skills
  • Strong analytical and problem solving skills
  • Good listening skills
  • Organizational skills
  • Prioritizing skills
  • Flexibility
  • Excellent verbal and written communication skills
  • PC knowledge
  • Typing skills
  • 1 – 3 years of retail customer service or call center experience

Austin Tierno

Recruiting Sourcer

Can't find your fit?

We get new jobs every day. Send us your resume and we'll let you know when we have the right opportunity for you.

Send Us Your Resume