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Job Description
Contract Length: 6+ months
Job Summary: This person will serve as the primary customer contact for the credit & collections, customer service and cash application functions of an assigned portfolio.
Responsibilities:
Job Summary: This person will serve as the primary customer contact for the credit & collections, customer service and cash application functions of an assigned portfolio.
Responsibilities:
- Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices.
- Follow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive Identification and resolution methods.
- Analyze customer invoices to ensure contract terms and conditions are being followed.
- Cash applications and adjustments to specific accounts as provided by Treasury backup.
- Resolution of Customer Email and Phone inquiries expected within a 24-hour turn-around.
- Strong general knowledge of the billing and collections process cycles.
- Strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills.
- Ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines.
- 3-5 five years previous collections experience within an Accounting environment
- 4-year college degree preferred, in Accounting, Business or equivalent experience.
- Complete use and functionality of the Microsoft 2010 Office product suite.
- Intermediate to Advanced level Excel experience
Brian Potts
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