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Credit and Collections Analyst - PA/NC/MAApply Now

Location: 77024
Employment Type: Contract

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Job Description

Contract Length:  3+ months; hybrid schedule 4 days per week in the office, Friday is an optional WFH day

Job Summary:  The Credit & Collections Analyst will be responsible for the credit and collection efforts as directed by the Manager of Credit and Collections to ensure the proper account coverage across the delinquent portfolio and provide daily feedback on unresolved issues.

  • Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion.
  • Follow up to customers within a “customer focused” framework, leading to the resolution of payment issues, by proactive Identification and resolution methods.
  • Analyze customer invoices to ensure contract terms and conditions are being followed.
  • Cash applications and adjustments to specific accounts as provided by Treasury backup.
  • Resolution of Customer Email and Phone inquiries expected within a 24-hour turn-around.
  • Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices.

  • Must have strong general knowledge of the billing and collections process cycles, including dispute resolution.
  • Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills.
  • Three to five years previous research and dispute resolution experience. As well as collections experience within an Accounting environment (previous high-tech experience preferred).
  • Experience in a multi-functional role and using multi-company accounting software package – Oracle Preferred
  • 4 year college degree preferred
  • Complete use and functionality of the Microsoft 2010 Office product suite.
  • Intermediate to Advanced level Excel experience is required.
  • Strong problem solving and analysis skills.


Nathan Frongillo
Senior Technical Recruiter

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