JVT Advisors

Complaints Specialist

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Location: Lawrence, Massachusetts
Employment Type: Contract

Job Description

Contract Length:  4 months with possible extension

Job Summary:  This individual will be responsible for reviewing complaint investigations that other team members have resolved, also evaluation of return product.


  • Investigate and process medical device complaints and maintain open complaint level to acceptable levels.
  • Assist in maintaining quality system information databases as assigned. Evaluate quality data and prepare periodic reports to monitor trends.
  • Assist in supporting manufacturing in the investigation of manufacturing problems and product complaints to determine the root cause and recommend appropriate corrective and preventive action to prevent recurrence.
  • Process non-conforming material reports including MRB dispositioning.
  • Assist in developing and establishing quality systems programs and plans that ensure compliance with the Quality System Regulations.



  • B.S. in Engineering or related field
  • 0+ years related quality assurance, software quality engineering experience or an equivalent combination of experience and education. Medical device experience preferred.
  • ASQ certification a plus.
  • Beginning knowledge of FDA Quality System Regulation 21 CFR Part 820.
  • Good organizational, attention to detail and follow-through skills
  • Excellent verbal communication and customer interface skills.
  • Ability to interface with multiple groups in the organization.
  • Basic computer skills – word processing, spreadsheet, windows. MS Office preferred.


Rob Wallace

Technical Recruiter

Rob works on the Contract team. His goal as a recruiter is to continue to establish long-term professional and personal relationships with top-performing HR professionals throughout the Greater Boston area.

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