JVT Advisors

Complaints Specialist

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Location: Andover, Massachusetts 01810
Employment Type: Contract

Job Description

Contract Length:  4 months with possibility of becoming a full-time, permanent employee

Job Summary:  This individual will be responsible for performing tasks that ensure the company complies with the United States and Canadian regulations for the handling and management of complaints and adverse event reporting.


  • Document complaints in the complaint handling system
  • Communicate with clinicians, office staff, and the company’s Headquarters as needed to obtain additional information to process complaints
  • Process incoming complaint product shipments (i.e., open and process mail) with possible exposure to bloodborne pathogens
  • Review complaints to determine whether regulatory authority reporting or assessment by Product Safety Officer is warranted
  • Shipping of complaints to the Designated Complaint Handling Unit (DCHU)
  • Closeout complaints in a timely manner


  • Minimum of 1 to 2 years prior dental and/or regulatory affairs experience required; complaint handling experience a plus
  • College degree or equivalent preferred
  • Experience working in a regulated medical product industry
  • Excellent computer skills, e.g. in SAP, Microsoft Excel and Microsoft Word
  • Excellent organizational skills
  • The individual should be a team player with excellent written and oral communications skills

Brian Jobin

Senior Recruiter

Focusing in the technology practice area at JVT Advisors, Brian enjoys partnering with candidates to help land them their dream job.

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