JVT Advisors

Classroom Technology Assistant

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Location: Worcester, Massachusetts
Employment Type: Contract

Job Description

Contract Length:  6 months

Job Summary:  This individual will support the IT Technology Department with PeopleSoft Campus Solutions enhancements, integrations, upgrades and support work that is in the backlog.

Requirements:

  • HyFlex support of course sessions.
  • Making sure course content is shared and displayed correctly.
  • Field Q&A as applicable. Vocally prompting faculty to respond to chat and questions.
  • Onsite support of classroom technology. Verifying the equipment in room is functioning as needed for the instructor. Troubleshoot or escalate as needed.
  • First line of support for technology issues.
  • Contact IT Staff when unable to resolve issue or with questions.
  • Solid desktop knowledge. Familiarity with Windows, Mac, and MS Office environments.
  • Superior listening, communication, and problem-solving skills.
  • Effectively communicate with students, faculty, co-workers, and management through written and verbal communication.
  • Experience with Zoom, MS TEAMS, and other Audio-Visual equipment/platforms a plus.
  • Advises and assists faculty, staff, and guest lecturers regarding Zoom, audio visual equipment, Echo360 (when applicable), video playback, or any other presentation technology

Requirements:

  • High School Diploma or equivalent
  • Computer literate.
  • Relevant experience.
  • Able to work under pressure, independently, and within a team, in a fast-paced environment.
  • Demonstrated experience with Audio-Visual equipment.
  • Effective verbal and written communication competence.
  • Solid interpersonal skills; ability to work well with people.

Jordan Paulding

Recruiter

Jordan is a Recruiter for our Technology Practice. He loves making connections, building relationships and helping people improve their lives and careers.

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