JVT Advisors

Apple Helpdesk Analyst

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Location: Bedford, Massachusetts
Employment Type: Contract

Job Description

Apple/Mac Tech - Helpdesk in Bedford, MA

Contract Duration: 4 month contract to PERM

Job Description

Seeking an experienced Apple/Mac support technician with excellent communication skills to provide support in an Enterprise environment

  • Required: 1+ years of helpdesk / phone support experience, Apple/MAC troubleshooting experience
  • Provide first level phone support with diagnosis, identification, and resolution of Apple problems of varying complexity with hardware, software, LANs, networks, and corporate data systems.
  • Support Mac OS & iOS, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
  • Will be SME (subject matter expert) on the team.
  • Apple Certified Technician, HDI certification, ITIL certification are a PLUS

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Zack Lisien

Recruiter

Zack uses traditional and digital resources to keep our talent pool brimming with highly skilled and qualified technology innovators searching for opportunities.

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